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Old 06-12-2018, 04:11 PM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Avid Support ExpertPlus contract.....wheres the support?...

Quote:
Originally Posted by Inglesworth View Post
To be fair to everyone else, I have been using Pro Tools since around 2000, and I have never had to deal with a company with as terrible customer support as Digidesign/Avid.

Does a company with worst support exist? Probably. But I haven't seen it.
A couple recent cases of yours showed crashing and playback dropouts that were fixed by upgrading to 12.7.1. Guessing there have been more interactions than this based on your comments so please let us know if you are willing to discuss further. Thanks.
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