Quote:
Originally Posted by EddieJones
Now now.....
This is how it works at Avid with EUCON. But firstly yes we care greatly about our customers (despite what some people think!) The Logic user base is a big % of people who buy EUCON products.
Avid publishes the EUCON SDK for DAW manufacturers to implement. During implementation, we give sometimes a little, sometimes a lot of help to their engineers.
Once done the DAW manufacture releases it in their software, not ours.
It is now up to them to make sure it works OK but.....
Any bugs reported we send to them and any help requested we oblige.
We are currently working with Adobe and Apple for instance and this issue is forwarded to them. Other than that we can't do much more.
I disagree that it isn't up to the customer to pester the DAW manufacture as this would greatly help show them that the issue is important among the 100's of other issues they would be working on.
|
Your efforts and excellent communication are always appreciated Eddie..
Plugins on Avid surfaces with track stacks in Logic haven't worked correctly in years. So it's not any recent change. I suspect Apple is refusing to budge because they are the bigger fish.
What are the chances of modifying your SDK to accommodate the long-standing changes that were made to Logic?