Quote:
Originally Posted by trizzy
well i think that is unfair that i had to surrender my license to 9 because that is the one i paid for, which i should always be able to keep the license to the one i paid for, and i have things recorded on their that need to be mastered and put on CD...i never asked for pt 11 and I'm upset that you guys just assume you can scam people like that....i paid for what i wanted if i couldn't keep my other license i would have never got pt 11 also would have been nice if i was informed so basically your telling me my money was wasted on a program i cannot even use??? that's completely unacceptable from such a highly recommended company.
I've had issues ever since day one of buying this program. Also i do have pro tools 11 installed it was working fine for 2 days and now i cant use it at all because i get "unable to locate hardware" in which it does not tell me what hardware. this is so frustrating that such a popular company puts its customers thru this. I am very dissatisfied that i spend all this money on pro tools and i cannot record at all i have had nothing but problems ever since April 2013.
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You have a full Pro Tools 10 license included with Pro Tools 11, which gives you great backwards compatibility with sessions, plugins etc. Have you tried using that? There is no way I would argue to stay on Pro Tools 9 if given a choice to use Pro Tools 10.
If you are having problems create a new thread on DUC and include all the usual information, system and interface, etc. details, after reading the "help us help you--read this before posting" link above on this page. Many Pro Tools problems are caused by improper installs/configurations, especially make sure you have fully optimized your system for Pro Tools, instructions are under that link. If you are using Windows post a Sandra report. Do not reply in this thread, start a new one, or if you already have link to it here.
You should have had some free ASCs with your purchase, did you use those to call Avid support?