Quote:
Originally Posted by pan_b
How long does it take for avid support to respond in 2021? I've submitted a question on friday and still haven't got any response. Also does anyone know also if you can contact support via chat, I tried for several hours and every time the bot replied that there are no employees available
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Welcome to the community.
Looks like this is regarding a transfer of ownership. The seller started a case on 10/1 but it's taken several attempts by our rep to get all the info needed (the System ID was just provided today). I'll escalate your case and make sure it gets linked to the seller's case.