[Southsidemusic]

I read that you might need the latest Xpand2! version or 11.3 for presets to work. Are you ln a Windows or OSX computer?

And what Xpand version do you have there?

If you have a legit version of Xpand there should be installers for it under your Avid account.

My products and Subscriptions and then there should be a tab for PT First and there you should have an installer for Xpand2 and for both mac and pc.

You need to set the root folder for your presets and the content aka .big file.