Quote:
Originally Posted by peppertree
A complaint is a gift.
Criticizing people who are complaining does NOT help digidesign. Pointing out factual errors, operator errors, etc. does help digidesign. However operator error does not leave digidesign scot-free: the software most likely could have been made more foolproof and self-explanatory.
Don't worry about the feelings of an experienced software engineer/designer. That people are angry with their mistakes just shows the passion they have for their successes. And yes, thank you from a credit card is ultimately the only one that counts.
People who have appointed themselves defenders of digidesign on this forum and who personally attack critics of the company and its products are actually making it harder for the company and its staff to understand what they are doing wrong. They should have this explained to them by the staff: your "defense" is not helpful and is not wanted.
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Now that's perspective. Very smart reply, glad to see someone understands.