[Cruz Azul]

Hi Guys,

Longtime reader, first time poster.

I think I have a corrupted session.....

Protools opens, tries to load session, gets to end of 'Restoring tracks' and then crashes with 'Error occur in Pro Tools application'. I've saved the crash log and sent them to avid (not sure how to get help there though?).

Tried opening with Shift (to deactivate all plugins) and session opens fine. If I then activate the plugins (Pigments, VPS Avenger) all fine until Arturia Spark 2 and then crashes.

I also created a new session and imported each track one at a time (import session data and renaming and saving etc method), all fine until the track with Spark 2 on it.

My first thinking was Spark is then the issue.....but

I can open some older sessions that have Spark in them, can deactivate and activate Spark and no problems...so, back to the thinking that the session is corrupt? Not an issue with Spark?

My system has previously had no real problems (details and Sanrda report below).

I did unplug my interface recently and use it briefly with another computer though...

Now thinking back, the other day when working on the session I had an issue and the session crashed with an assertion error. Did some hunting online and found that Windows was using my interface (Focusrite Clarett 4pre USB) for system sounds as well as Protools. Now I don't think I had i t set like that (windows was just using system stuff not the Focusrite) but wonder if that unplugging/plugging may have changed that setting? And then in turn perhaps that corrupted the session?

I've spoken to Arturia support and trashed the Spark prefs as they suggested - no change though unfortunately (and waiting to hear back further).

Sorry for the long post - just trying to work/think through this methodically!

Thanks in advance for any help.

Protools 11.3.0
Focusrite Clarett 4pre USB



SiSoftware Sandra

ID
Host Name : Nick-PC
Workgroup : WORKGROUP

Computer
Model : GigaByte Default string
Serial Number : Default*******
Chassis : Default string Desktop
Mainboard : GigaByte X99P-SLI-CF
Serial Number : Default*******
BIOS : AMI (OEM) F23 07/22/2016
Intel vPro : 9.1.37.1002
Total Memory : 63.88GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-6800K CPU @ 3.40GHz (6C 12T 3.5GHz/3.8GHz, 2.8GHz IMC, 6x 256kB L2, 15MB L3)
Socket/Slot : FC BGA1168

Chipset
Memory Controller : Gigabyte Xeon (Broadwell-E) DMI2 100MHz
Memory Controller : Intel Xeon (Broadwell-E) Memory Controller 0 - Target Address/Thermal/RAS 100MHz, 4x 16GB DIMM DDR4 2.13GHz 256-bit
Memory Controller : Intel Xeon (Broadwell-E) Target Address/Thermal/RAS 100MHz

Memory Module(s)
Memory Module : Corsair/Micron CMK32GX4M4A2666C16 8GB DDR4 1Rx8 PC4-21300U DDR4-2666 (15-15-16-37 4-52-17-6)
Memory Module : Corsair/Micron CMK16GX4M2A2666C16 8GB DDR4 1Rx8 PC4-21300U DDR4-2666 (15-15-16-37 4-52-17-6)
Memory Module : Corsair/Micron CMK32GX4M4A2666C16 8GB DDR4 1Rx8 PC4-21300U DDR4-2666 (15-15-16-37 4-52-17-6)
Memory Module : Corsair/Micron CMK16GX4M2A2666C16 8GB DDR4 1Rx8 PC4-21300U DDR4-2666 (15-15-16-37 4-52-17-6)
Memory Module : Corsair/Micron CMK32GX4M4A2666C16 8GB DDR4 1Rx8 PC4-21300U DDR4-2666 (15-15-16-37 4-52-17-6)
Memory Module : Corsair/Micron CMK16GX4M2A2666C16 8GB DDR4 1Rx8 PC4-21300U DDR4-2666 (15-15-16-37 4-52-17-6)
Memory Module : Corsair/Micron CMK32GX4M4A2666C16 8GB DDR4 1Rx8 PC4-21300U DDR4-2666 (15-15-16-37 4-52-17-6)
Memory Module : Corsair/Micron CMK16GX4M2A2666C16 8GB DDR4 1Rx8 PC4-21300U DDR4-2666 (15-15-16-37 4-52-17-6)

Video System
Monitor/Panel : Philips PHL 325C7
(1920x1080, 31.5")
Video Adapter : NVIDIA GeForce GT 710 (1CU 192SP SM5.0 953MHz, 1024MB 1.8GHz, PCIe 2.0 x8)

Graphics Processor
OpenCL : NVIDIA GeForce GT 710 (192SP 1C 953MHz, 1024MB 1.8GHz)
D3D 11 : NVIDIA GeForce GT 710 (192SP 1C 953MHz, 1024MB 1.8GHz)
OpenGL : GeForce GT 710/PCIe/SSE2 (1024MB)

Storage Devices
Disk : WDC WD40EZRZ-00GXCB0 (4TB, SATA600, 3.5", 5400rpm)
Disk : Samsung SSD 860 QVO 2TB (2TB, SATA600, 2.5", SSD, OPAL)
Disk : INTEL SSDPEKKW01 (1TB, PCIe2/3x4/NVMe)
Disk : Cruzer Blade (15.6GB, USB2/NVMe)
Optical : ATAPI iHAS124 F (SATA150, DVD+-RW, CD-RW, 512kB Cache)

Logical Storage Devices
Storage (F:) : 4TB (NTFS, 4kB) @ WDC WD40EZRZ-00GXCB0 (4TB, SATA600, 3.5", 5400rpm)
New Volume (E:) : 2TB (NTFS, 4kB) @ Samsung SSD 860 QVO 2TB (2TB, SATA600, 2.5", SSD, OPAL)
System Reserved : 500MB (NTFS, 4kB) @ INTEL SSDPEKKW01 (1TB, PCIe2/3x4/NVMe)
Removable Drive (G:) : 15GB (FAT32, 16kB) @ Cruzer Blade (15.6GB, USB2/NVMe)
Hard Disk (C:) : 953GB (NTFS, 4kB) @ INTEL SSDPEKKW01 (1TB, PCIe2/3x4/NVMe)
Optical Drive (D:) : N/A @ ATAPI iHAS124 F (SATA150, DVD+-RW, CD-RW, 512kB Cache)

Peripherals
LPC Hub Controller #1 : Gigabyte ICH99 (Wellsburg) LPC Controller
LPC Legacy Controller #1 : T2 86-20
Audio Device : Gigabyte ICH99 (Wellsburg) HD Audio Controller
Audio Device : ASUS GK208 HDMI/DP Audio Controller
Audio Codec : nVidia nForce4 ISA Bridge
Disk Controller : Gigabyte ICH99 (Wellsburg) sSATA Controller [AHCI mode]
Disk Controller : Intel SSD 600P Series
USB Controller #1 : Gigabyte ICH99 (Wellsburg) USB3 xHCI Host Controller
USB Controller #2 : Gigabyte ICH99 (Wellsburg) USB2 Enhanced Host Controller #2
USB Controller #3 : Gigabyte ICH99 (Wellsburg) USB2 Enhanced Host Controller #1
USB Controller #4 : 8738 DSL6540 USB 3.1 Controller [Alpine Ridge]
SMBus/i2c Controller #1 : Intel ICH SMBus
SMBus/i2c Controller #2 : Intel MCP5-E(P) XMB Ch 0 SMBus
SMBus/i2c Controller #3 : Intel MCP5-E(P) XMB Ch 1 SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Peripherals
Media Player : SanDisk Cruzer Blade (14.52GB)

Network Services
Network Adapter : Intel(R) Ethernet Connection (2) I218-V (Ethernet)
Wireless Adapter : D-Link DWA-582 Wireless AC1200 Dual Band PCI Express Adapter (802.11n (HT), AES-CCMP, 58Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.1.7601 (Service Pack 1)
Platform Compliance : x64

Performance Enhancing Tips
Warning 2513 : TPM not detected. Some security features are unavailable.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.