Re: iLok broke =( no Zero Downtime. What do I do?
broken ilok = no problem.
if you HAD zero downtime, you'd get temporary duplicate licenses for the plug-ins you currently have (which are applicable to the ZDT policy, some don't 'subscribe' to it) - you would need a new, seperate iLok for these though - and you'd get priority service/turnaround on a repair or replacement.
WITHOUT it, you will still get a replacement and new permanent licenses if you send it into them, but you'll be at the bottom of the repair queue and won't get any temporary licenses to keep you going in the meantime.
a broken ilok, as it were, is not a huge problem. a lost or stolen one, on the other hand, is.
in any case, you need to go to ilok.com, click on 'help', click on 'start RMA process' and login and enter the relevant info to get the ball rolling on a fix.
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