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Old 07-14-2011, 12:36 PM
Marco.Rodrigues Marco.Rodrigues is offline
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Join Date: Jun 2011
Location: Brasilia - Brasil
Posts: 3
Default Re: Flash Player Error

Quote:
Originally Posted by m64m View Post
I am also having this issue. I've updated flash player to the latest version on Firefox, IE9, and IE9(64-bit).
I can view the Quickstart Guide in any web browser by typing in the source link (file:///C:/Program%20Files%20%28x86%29/Digidesign/Pro%20Tools/QuickStart/QuickStart.html), yet it fails in Pro Tools SE (8.0.3.225). This seems like a minor bug in the program, and I'd be eternally grateful if anyone could fix it.

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My System Specs
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Computer
Model : Gateway ID49C

Processor
Model : Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz
Speed : 2.26GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 2 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 Cache : 2x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 Cache : 3MB, ECC, Synchronous, ATC, 12-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : Acer ID49C
BIOS : Gateway V1.00 04/20/2010
Bus(es) : PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 3.68GB DDR3 SO-DIMM

Chipset
Model : Acer Core (Arrandale) Mobile DRAM Controller
Front Side Bus Speed : 133MHz
Total Memory : 4GB DDR3 SO-DIMM
Shared Memory : 130MB
Channels : 2
Memory Bus Speed : 2x 532MHz (1GHz)

Memory Module(s)
Memory Module : Samsung M471B5673FH0-CH9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Samsung M471B5673FH0-CH9 2GB DDR3 SO-DIMM PC3-10700S DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Video Adapter : Intel(R) Graphics Media Accelerator HD (12 SM4.1 667MHz Turbo, 258MB DDR3 1GHz 128-bit, Integrated Graphics)

Graphics Processor
OpenCL Processor : NVIDIA GeForce GT 330M (48SP 6C 1.26GHz, 960MB DDR3 128-bit)
Compute Shader Processor : Intel(R) Graphics Media Accelerator HD (12SP 667MHz, 128MB DDR3 1GHz 128-bit, Integrated Graphics)

Storage Devices
WDC WD6400BEVT-22A0RT0 (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 596GB (C:)
IDQVQV IF89URSL (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R) : N/A (D:)
TSSTcorp CDDVDW TS-U633F (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (H:)

Logical Storage Devices
SYSTEM RESERVED : 102MB (NTFS)
Gateway (C:) : 583GB (NTFS) @ WDC WD6400BEVT-22A0RT0 (640.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
PQSERVICE : 13GB (NTFS)
Optical Drive (D:) : N/A @ IDQVQV IF89URSL (SCSI, BD-R, HD-DVD-R, DVD+-R-DL, CD-R)
Optical Drive (H:) : N/A @ TSSTcorp CDDVDW TS-U633F (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Acer HM55 LPC Interface Controller
Audio Device : Acer P55/PM55/3400 High Definition Audio
Audio Codec : Conexant 5069h
Disk Controller : Acer P55/PM55/3400 4 port SATA AHCI Controller
USB Controller 1 : Acer P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Acer P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Network Services
Network Adapter : Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20) (Ethernet)
Wireless Adapter : Atheros AR5B93 Wireless Network Adapter (802.11g (ERP), WEP n-bit, 54Mbps)

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64
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People I fixed the problem:

"Pro tools start up screen shows a message stating tha adobe flash is not installed even though you installed several times" - This problem blocks you from using the program properly

The root of the problem is a wrong entry in windows registry that has to be erased (deleted)

Attention: If you have any doubts don't do the operation above, contact me and i will help.

1. Open windows registry (be careful here)
2. Access the Node:
[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Internet Settings\Zones]
3. Export this entire registry for back up purposes just in case
4. Notice the entries... the first entry within the root informed above should start from number 0 (zero), however you may notice that the first entry is a symbol different from any numbers we know. This entry has to be deleted. Only this entry.


I did this and now it works fine!! Please try it and if it works let me know.


My specs:
Pro Tools Se 8.0.3
Mobile PRE (Sound Board)
Notebook Lenovo
Intel Core(TM) I5 CPU
4GB RAM
Windows 7 Home Premium Service Pack 1 (64-Bits)
Thanks
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