Re: HDX card not recognized
Hi all, thanks very much for the ideas. A few additional notes based on your messages:
- The Avid HD Driver installed with PT 11 HD and if I try installing the driver on its own, it tells me that 'Setup detected an existing version of Avid HD Drivers installed on your system. Aborting installation now...". So it seems like I'm covered from a software standpoint.
- The card does not show up in device manager even as an unrecognized device. This makes me think there's something wonky on the hardware end and it's strange that I can't get any of our HDX cards to show up.
- @maunaloa: I haven't seen any mention in documentation or system requirements for the HDX about an external TB chassis or HP Z series machine. I know several folks who are using the HDX successfully with Windows on Dell and other custom built PCs.
- Worth mentioning: The cables that I have running to the aux power on the card are not what shipped with the card. The originals were molex->aux power but the PC cables were discarded long ago. So the new aux power cables I have were ordered directly from Avid but rather than molex->aux, they use the same type of power connector that you would attach to the aux power on a PCIe video card. Could it be that my card isn't receiving sufficient power to run? I've attached a pic of the cables sent by Avid.
Thanks again for the help, folks.
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