Quote:
Originally Posted by johnm113
I purchased a Pro Tools HD 9 to HD 11 upgrade on Dec 21st of last year. I have checked my avid account in the products not yet downloaded section. When I put my iLok info in it says "There are no qualifying upgrade products on this iLok account". Please let me know what is going on and if there is anyway to rectify the issue.
Thanks,
John
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You do have a Pro Tools Upgrade Plan waiting for you in the "Products Not Yet Downloaded" section of your Avid account. As far as your HD product, best to start a support case via the "Access the Support Center" link in your Avid account to include your details for CS.