[jeffro]

Sorry for the confusion here.

Space was included with the original Upgrade and Support Plan which we later split up. Space and Eleven Effects were then part of the Plug-Ins and Support Plan ($99/yr). In late 2017 we introduced the Avid Complete Plug-In Bundle ($49/yr) which included Space and many others. The Plug-Ins and Support Plan was discontinued since you could now get way more plug-ins at half the price.

We started including Falcon over a year later, so it didn't technically replace Space. (I'll find your case and follow up with the CS rep.)

As far as the 'missing' license... a Pro Tools Plan or Pro Tools HD Plan license handled the authorization of Space as a bonus plug-in, and it looks like yours expired in April 2020 (should have actually expired in 2018 since it doesn't look like you bought/renewed the Plug-Ins and Support Plan back then).

Hope this clarifies things a bit.