[JacksonRR1]

Update - it's working great now, although it is still using only the integrated graphics for PT.

I had tried most of what was listed in the link you just posted with no success. I was about ready to just send the laptop back, but since I was using the Dell image that came on the laptop, I figured I would try to just completely reinstall Windows from scratch. Once I did, all is well. Even though I had uninstalled all the Dell services and bloatware that comes on the system somehow their stock image was still causing some serious issues.

Thanks for the responses, and if anyone else gets a new Dell, make sure to just get rid of their garbage image and start fresh (as I should have done in the first place).