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Old 07-05-2020, 08:51 PM
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Default Re: PT 2020.5 Catalina Licensing Problems

Quote:
Originally Posted by jhkillam View Post
I think I've figured out what my issue is, but I still cannot resolve it. In ILM, it says my Release Limit is "Versions released on or before 12/27/19" which happens to be my renewal date for Perpetual License last year. According to my Avid account, I am current through 12/27/20.

I submitted a support ticket, but for some reason did not get any email confirmation upon submitting, and it's not in spam. Case number 03976563.

EDIT: Have tried deactivating/reactivating in ILM, Synchronizing the iLok, Refreshing Subscriptions in ILM... no luck.
Hi,

There seems to be an issue with the license itself as it's appearing to have an expiration date of 12/27/19 on iLok. The team is already fixing this. a temporary license has been deposited for you to use while this is getting fixed.
You can activate this through your iLok license manager.

Thank you,
Tope
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