Quote:
Originally Posted by Peoples888
So, I purchased Pro Tools LE 7.4 off the Avid website, because I noticed I could uprade that to Pro Tools 9 with an update disk for a cheaper price. After my purchase, I downloaded it to my computer just fine.....I can't install my Pro Tools 9 because it is only an update disk
|
How long ago did you buy 7.4? As far as I'm aware, there has never been an offer from Avid to a cheap 'upgrade' from PT v7 to v9. The only offer I'm aware of is a 'cross-grade' from v8 to v9. However I stand to be corrected if there is/has been such an offer. Also I'm not aware that any 'update disk' for v9 has ever existed. Disks are usually full installers that often contain updates incorporated into the installer. Or update files are downloadable for those who own the full licence therefore are in possession of a full installer. In any case, a full installer is required before running any update of it's version (same for each and every version of PT).
Quote:
Originally Posted by Peoples888
Now, 7.4 won't run without a digibox (which was expected). I had read that Pro Tools 9 can run without any kind of digibox.
|
PT v7 would never have run without a "digibox" (proprietary hardware). Indeed nor would v8. PT9 was the first version to
not need proprietary hardware.
Quote:
Originally Posted by Peoples888
Also, I purchased the Pro Tools 9 upgrade disk off eBay, from a music company trying to clear out the product from their stock.
|
I suspect you have bought a copy of one of the PT9
updates (different than an upgrade). Upgrades/cross-grades are paid for, updates are free. As stated earlier one must use a full installer (which must be purchased) before one can run an updater.
Quote:
Originally Posted by Peoples888
So here's the problem: I'm not sure if the email from Avid about my 7.4 purchase included the information I need (my old computer's memory got completely wiped), but I can't activate my Pro Tools through the website because I don't have the 3(?) codes it asks for (serial number, ect.). I can't install my Pro Tools 9 because it is only an update disk that requires an iLok (which I have and is properly installed with up-to-date drivers), and an activated version of Pro Tools. Without that activation information, I can't get an upgrade authorization sent to my iLok account.
So what can I do? Is it possible to get that email resent to me, given it did include the information I need? I've heard that Avid's customer support via telephone is horrible and you usually end up paying for help, so I have been hesitant to call. I've spent enough on all these silly security features, such as iLok, already; not to mention, Pro Tools itself.
Please, I thank you in advance for any help I can get.
|
PT versions prior to v9 need to have a serial number (as well as proprietary hardware) to run. The serial number usually came with the original physical installer disk and was also on a sticker inside the user guide cover. If you purchased v7 off the Avid/Digidesign website your serial should still be in your Avid account.
Even if you get v7 up and running, you aren't (as far as I'm aware) entitled to a free/cheap upgrade to v9. As stated though, I stand to be corrected on this.
If you want to use Pt9, a full installer will need to be bought one way or another which would then entitle you to have authorization deposited onto your iLok to run it and enable you to install any subsequent updates to that version for free.
It appears to me that the only full version you've purchased is v7.4 but again, correct me if I'm wrong.