Quote:
Originally Posted by JingleDjango
This is exactly the situation I've found myself in. I purchased an ASC to pursue support with my active Pro Tools license. No ASC was delivered. I tried to reach a support agent over the phone but I was informed none were available. I asked if someone could call me back and was assured I would get a call back that day to follow up with me. I'm still waiting several days later.
My support ticket has been 'In Queue' for well over a week. I have tried reaching a team member through the so-called Live Chat feature at shop.avid.com as directed by a phone agent. Through numerous attempts no live agent has ever been available during the posted business hours. No one has returned my messages left through this system. I have submitted a refund request through the link shared above.
Totally abysmal customer service.
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So sorry about the troubles, Christine from the webstore team is already on this.
-Tope