[Cowboy Bob]

Glad you got the support you needed.

My personal experience with Avid support has been limited to Sibelius. I've never had to use support for Pro Tools. OOPs I take that back. I think it was PT 8 or something. There was a CS update that wouldn't work on some Win Doze computers...I was using Win Doze at that time. They had to email me a new installer, which happened rather quickly if I recall.

Anyway, the only other interaction with Avid support that I've had has been license issues with Sibelius. When I upgraded to the full version from First, the upgrade code wouldn't work. I emailed, got a temp license next day. It took two temp licenses to get it fixed, but I was still able to work. They got it fixed days before the second temp license expired.

The next issue was just recently. My new iMac took a dump on me 6 days after I got it. Apple had to replace the logic board, and since Sibelius is licensed to the machine and I had no way of deactivating the license, I could not re-license to the new machine.

Avid not only reset the license on their end, they also explained how to fix the license files on my end to make it work. Throw in two days of weekend, and I had it up and running again in 4 days.

Apple service center took 15 days to fix my machine, and that was all waiting for a new logic board to arrive. Thankfully my old machine was still very capable and only lacked Sibelius. (I LIKE the iLok for that reason alone). I was still able to work.

Well anyway, I'm glad you got it taken care of. I just wanted to toss out my $.02 worth of experience with Avid support, as little as it has been.