Quote:
Originally Posted by DigiTechSupt
Hello Arionas,
Please make sure you are logging in with the same email/password as your my.avid.com account.
Next would be to try the steps in section 4 of this kb article.
If that fails to solve the problem please start a support case in your my.avid.com account by clicking "Access The Support Center" then "Equipment" then "Create A Case" for your product.
Best regards,
DTS |
Thank you, I login as usual with the same email/password, I tried to start a support case but there is a field “Please select the Product Level 1” with a dropped menu where I don’t know which option to choose in order to complete my request.