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Old 05-09-2018, 07:15 PM
12nzanella` 12nzanella` is offline
Join Date: May 2018
Location: New York
Posts: 2
Default "Error trying to create lost iLok case."

I have lost my iLok and am trying to follow the steps to get a new iLok and have my licenses transferred over. I filed a Lost iLok RMA through I purchased an Avid Support Code. I logged into my Avid account and went to "Replace broken, lost, or stolen Dongle/iLok." After filling out the form there with my RMA number, my ASC, my iLok user ID, and my iLok serial number, I receive the following error message: "Error trying to create lost iLok case."

What should I do to continue with this process and get back to using my software as soon as possible?
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