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Old 08-20-2020, 08:52 AM
FDurrett FDurrett is offline
Join Date: Oct 1999
Location: Mpls. MN, USA
Posts: 73
Default MDW EQ6 upgrade - no ILOK asset posted

Hoping someone here can help. I purchased the MDW5-AAX upgrade to v6 yesterday afternoon on the website and still have no asset in my iLok account.

I tried to set up a member account on their website twice so I could contact support, using 2 different email addresses, and neither time was sent the confirmation email to activate my account. I've also emailed PAYMENT@MASSENBURGDESIGNWORKS.COM, sending my purchase receipt, and have received no response.

Is there anyone who has any idea how I can contact them? Not sure what else I can do.
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