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Old 02-09-2018, 07:05 AM
Kh9667a Kh9667a is offline
Join Date: Feb 2018
Location: Virginia
Posts: 2
Default Pro Tools Plan updated but not available on iLoc

Good morning,

I'm requesting assistance as I upgraded my Pro Tools Plan through AVID on 2/5/2018, but the license is not available on my iLoc. My iLoc is running the most recent software (iLok License Manager and I've tried all the refreshes recommended in similar Licensing & Accounts threads.

I opened a case with AVID support (Case Number 03396375) but have not received a response.

I'm in an Audio Technology graduate school program and require access to my Pro Tools Projects. Can someone please assist? Even a temporary work around for the next few days would be greatly appreciated.

Pro Tools - Annual Subscription - Student /Teacher 1 Product(s)

Product Cover
Annual Subscription

System ID: -----

iLok ID: -----

User Notes:
Plan expires on Feb 02, 2019
Renew Subscription
- Pro Tools - Annual Subscription - Student /Teacher
- Standard Support

Last edited by jeffro; 02-09-2018 at 11:39 AM. Reason: Removed System ID and iLok User ID.
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