I'm depressed having to write this.
I finally bought a new PC with music production in mind. I had been struggling for years on my old PC. Unfortunately, on my new computer, Pro Tools either hangs or starts crawling when I open a project from my previous PC - that is the strange part about it. I'm not a very technical person, but I had a look at the Event Viewer and found two separate error logs, which I've reproduced below:
Log Name: Application
Source: Application Hang
Date: 09/06/2019 20:15:17
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-01GRDJ5
Description:
The program ProTools.exe version 19.5.0.322 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2020
Start Time: 01d51ef696ec8f72
Termination Time: 26
Application Path: C:\Program Files\Avid\Pro Tools\ProTools.exe
Report Id: 9dc30fa7-32bc-48e0-bc59-015c2e5f7052
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-06-09T19:15:17.378284800Z" />
<EventRecordID>6515</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-01GRDJ5</Computer>
<Security />
</System>
<EventData>
<Data>ProTools.exe</Data>
<Data>19.5.0.322</Data>
<Data>2020</Data>
<Data>01d51ef696ec8f72</Data>
<Data>26</Data>
<Data>C:\Program Files\Avid\Pro Tools\ProTools.exe</Data>
<Data>9dc30fa7-32bc-48e0-bc59-015c2e5f7052</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
--
Log Name: Application
Source: Windows Error Reporting
Date: 09/06/2019 18:31:10
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: DESKTOP-01GRDJ5
Description:
Fault bucket , type 0
Event Name: AppHangTransient
Response: Not available
Cab Id: 0
Problem signature:
P1: ProTools.exe
P2: 19.5.0.322
P3: 5cce2c7a
P4: unknown
P5: unknown
P6: unknown
P7: unknown
P8:
P9:
P10:
Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB 8B6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB 8C7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB 8C6.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB 8D7.tmp.txt
These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: dad2b9dc-9f3e-4bbb-93e9-8f8f943bebbf
Report Status: 2049
Hashed bucket:
Cab Guid: 0
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-06-09T17:31:10.585909800Z" />
<EventRecordID>6485</EventRecordID>
<Channel>Application</Channel>
<Computer>DESKTOP-01GRDJ5</Computer>
<Security />
</System>
<EventData>
<Data>
</Data>
<Data>0</Data>
<Data>AppHangTransient</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>ProTools.exe</Data>
<Data>19.5.0.322</Data>
<Data>5cce2c7a</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data>unknown</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB 8B6.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB 8C7.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB 8C6.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB 8D7.tmp.txt</Data>
<Data>
</Data>
<Data>
</Data>
<Data>0</Data>
<Data>dad2b9dc-9f3e-4bbb-93e9-8f8f943bebbf</Data>
<Data>2049</Data>
<Data>
</Data>
<Data>0</Data>
</EventData>
</Event>
--
As well as these, I do wonder about Esent 916, which is often what I find reported when Pro Tools has gone slow rather than crashed. It can say "not responding", or crawls, such as when saving the project.
Here is my new spec:
System Details:
- ROG STRIX Z390-F GAMING LGA1151 ATX Motherboard
- 9th Gen Core i7 9700K 3.6GHz 8C/8T 95W 12MB Coffee Lake CPU
- Corsair DDR4 Vengeance LPX 16GB (2x8GB) Memory Kit
- Palit GeForce GTX 1050 Ti KalmX 4GB Fanless Graphics Card
- Samsung 970 EVO Plus 500GB M.2 NVMe SSD (3500/3200)
- Seagate BarraCuda 1TB 3.5in Hard Disk Drive HDD
- Microsoft Windows 10 Home 64-bit
Audio Interfaces: 1. Presonus 1824 (primary) 2. Eleven Rack (via 1824 S/PDIF) 3. Fast Track C400 (connected to the PC for USB powered use).
Thanks