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Old 01-09-2016, 07:15 PM
dustinjamesdesign dustinjamesdesign is offline
Join Date: Jan 2016
Location: Illinois
Posts: 5
Default Unable To Locate Avid Hardware

Hey everyone,

Just a few weeks ago, my Pro Tools SE and M-Audio Fast Track USB II have been working perfectly ever since I bought it around 6 years ago.

In early December, I created a cool riff that I wanted to record in my Pro Tools and as I set it up, I got the message that comes up when your Avid hardware is not connected to your computer stating, "Unable to locate Avid hardware. Make sure your hardware is connected and turned on. Click "OK" when hardware is ready." Unfortunately, my hardware was plugged in. I never had this issue before. I turned off Pro Tools and changed the USB input to try again with no luck. I restarted my computer, nothing. I went to double check to make sure I had all the driver updates, patches, and so forth, still no luck. I decided to uninstall my Pro Tools and reinstall it with the original disc with no results. I downloaded the most recent download from the Avid site and installed it without luck (while making sure the updates and drivers were up-to-date).

I've gone through all the forums and really haven't been able to find an answer. Usually, someone's problem includes something not being updated and first time using a product, but I've been using mine for a long time with no issues and everything is up-to-date. I know it isn't my computer, because Pro Tools SE has been working just fine on El Capitan for my Mac. AND my computer is recognizing my M-Audio Fast Track. I can go to System Preferences and it shows up with other devices on the bottom and in the Sound with output and input options, so I know the connection from the device to my computer is good. Here is everything for my computer and hardware/software.

OS X El Capitan
10.11.2 (15C50)
MacBook Pro (13-inch, Early 2011)

Processor: 2.7 GHz Intel Core i7
Memory: 16 GB 1333 MHz DDR3
Graphics: Intel HD Graphics 3000 512 MB

Pro Tools SE (8.0.3 Patch 003)
M-Audio Fast Track USB II (Driver 1.9.4)

I'm really at a loss of what to do. I've gotten super frustrated trying to figure it out with no luck. I'm not the biggest computer knowledge person, so if help gets pretty technical, I might request for you to dumb it down for me and/or give directions.

Thank you!
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