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Old 12-23-2019, 05:00 PM
philip_purcell philip_purcell is offline
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Join Date: May 2011
Location: Sydney, Australia
Posts: 100
Default How to renew PT Ultimate subscription online?

I have a Pro Tools Ultimate subscription that I purchased directly from Avid 2 years ago (renewed successfully this time last year). It expires in 22 days. I want to renew, but on my products page all I get is the following message:

**22 Day(s) Left
Your Subscription expires on Jan 14, 2020 ?
Reach out to your Avid Reseller to renew your Subscription:
Enter a subscription renewal code**

(None of this is clickable, so goes nowhere)

I have never used a reseller and don't have a subscription code. Am I missing something? How can I renew online with my Avid account as I did last year? Don't they want my money?
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