Sorry to hear of your problems. This issue has been raised several times, but still no action has been taken. If the problem is the numbers you have, then Avid needs to issue you new numbers.
There are also problems with Internet Explorer, but your issue does not sound related.
You didn't mention Mac or PC? If Mac, maybe this is the issue?
Eleven Rack Expansion Pack Firmware 2.01 Update fails on Mac OS X with error: License Activation failed. Please contact an Avid representative for further assistance.
http://avid.force.com/pkb/articles/e...=0&subfilters=
If that is not the issues, then you probably need new numbers. I'll kick it up the chain, and sorry for your problems
