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Old 12-26-2012, 01:10 PM
Darryl Ramm Darryl Ramm is offline
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Join Date: Nov 2010
Location: USA
Posts: 19,657
Default Re: Received a Pro Tools HD 10 license bundle; isn't working correctly please help!

Quote:
Originally Posted by sunburst79 View Post
If its on your iLok and in your account it should be a bonafide asset.
yes this immediate technical problem is not license related, but that does not make the license legitimate/valid.

It won't be the first time that Avid has accidentally deposited an iLok asset in the wrong account. Many of those seem to happen when purchasers provide the wrong iLok accountant info, that points to somebody else's iLok account. If the user has not recently purchased say HD hardware that qualifies for a Pro Tools 10 HD upgrade then I'd just contact Avid and let them know of their mistake. I'd expect them to eventually wake up and want the license back, even more so when they read about it here...

Darryl
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