Quote:
Originally Posted by musmin2415
Thanks! Actually, before I ordered the Apogee / PT bundle, I was trying to decide between the Audient ID22 piece and an RME piece. I couldn't really find a negative review about either.
Update: I emailed the seller on eBay who sold this to me and he was very professional. He told me to keep him in the loop once i got a hold of Avid support. Well, after work I called support and one of the specialists logged in to my PC and began uninstalling / re-installing the software. After about an hour, he got to a point where my PC was recognizing the driver and everything seemed to be installed correctly. However, there were still no readings whatsoever on the Quartet. He asked what was all lit up. He kept telling me that if it was plugged in (the USB and power supply) that I should see two lights lit above the speaker and headphone (circled in yellow on the attached pic). I told him all that was ever lit up were all the back-lit buttons (circled in blue), and I never saw a flicker of anything else. I tried different USB cables, as well as different ports (2.0 & 3.0), and it all came back with the same result. He finally came back and said that I had a defective product and I need to send it back. NOW, I'm stuck with the tough decision of seeing if the seller will send me another unit and risk having the same issues, or just call it quits and go with an RME or Audient piece. The only reason I'm considering having the seller send me another unit is because since the Quartet did nearly the same thing with my Mac AND PC, maybe it is the unit??? Anyway, I'm open for advice from anybody! Thanks.
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I´m sorry for you that you are experiencing those issues.
Indeed its a tough decision because the Quartet is a very cool product in general.
If your main machine will be a Windows/PC however I would tend to recommend to get an RME interface instead anyway.
Its just that if you read all the entries here in the Pro Tools Duet/Quartet section, you come to the conclusion that obviously
there is something wrong with those Avid drivers and software and Avid seems not really be working on that to solve it.
Other experienced and very knowledgable users like Darryl Ramm already have talked about Avid falling behind on support
or even deciding to abandon yet another product which they often have done this way in the past with products which had
become to difficult to support further on as to too many issues.
Although I personally love the Quartet as a product in general, I still would go to replace it with an RME interface just because
it will be the by far more future proof solution for Windows/PC users than the Pro Tools Duets/Quartets.
Let me say that just from my personal experience for PC RME would also be the better choice than Audient who make great products
for sure. Its just what I have experienced being in this business for decades.
Anyway.
Wishing you the very best for your future system and may you have lots of fun with it after this difficult start whichever route you
decide to go finally.
All the best, VRW