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Old 03-03-2018, 08:46 AM
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jeffro jeffro is offline
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Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Renewed Pro Tools 12 Subscription but my license isn't showing up in Ilok

Quote:
Originally Posted by MixedbyATX View Post
Apparently this is an ongoing issue with Avid as I am now experiencing this problem with my Pro Tools 2018 subscription. The license literally ran out yesterday. Updated my billing info this morning, and now the subscription is active again but it doesn't reflect that on my iLok.

I am still not able to use pro tools. Its now, 7am here in Atlanta and I have sessions all day today. Deadlines to meet. I'd hate to disappoint clients due to something that should be working since you guys now have my money.

Please help!
Welcome to the community.

Sorry for the interruption. Looks like there was a billing issue 2/28 so that prevented auto-renewal from occurring. Updating your billing info (which you did today) can take time to process and refresh the license, so best if urgent to simply start a new Subscription. Looks like you did that, so will alert CS to make sure you don't get billed for both.
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