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Old 11-19-2018, 04:22 PM
hakofred hakofred is offline
Join Date: Jan 2014
Location: Norway
Posts: 48
Default Canīt update billing or shipping info on my account

I have just renewed the annual upgrade plan on my Avid account.
To download loyality items, i get a message to upgrade my billing info.
Since iīm from Norway and live in the the state "Akershus", thats what the previous billing information said. Now when i try to update the information, no option for State/ province other than "Norway" is available and i get an error message:

"Billing country and state cannot be changed because you have active subscriptions"

So iīm stuck with the old adress and canīt update it.
Can someone help me with this?
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