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Old 12-21-2019, 11:27 AM
tkuhn89 tkuhn89 is offline
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Join Date: Dec 2019
Location: Denver
Posts: 1
Default Cloud Uploads fail since upgrade to 2019.12/Catalina

As you all may know Avid issued their first version of PT that supports Catalina. I mistakenly did the upgrade as the email sent out by avid suggested that majority of the features should be working with Catalina - unfortunately, since doing the update - every time I try to upload tracks/audio to my cloud sessions - they fail to upload.

I have tried looking in the OS security settings to see if there is something blocking the connection - but that proved no results. I've tried all of the following with no luck fixing the issue:

uninstalled/reinstalled Pro Tools and the Cloud Client Services
trashed preferences
created a new user on the computer
tried wi-fi vs ethernet

I opened support ticket and they haven't provided much help. I'm wondering if there are any other users out there that have experience this issue and if they have any other suggestions. If I don't find a resolution soon I'm considering doing a fresh install of Mojave and reverting back to 2019.10. But I would love to avoid that.
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