[Hopijohn]

I have a problem with my Pro Tools 10.3.7 software. When I am running the program it sometimes, and sometimes quite often, hard crash my entire computer, and it seems to happen randomly. The whole computer freezes and the only way to go about it is to do a hard shut-down, and hopefully I saved recently enough in my Pro Tools session.

does any one know a solution

Kind Regards

John


SiSoftware Sandra

ID
Host Name : music-pc
Workgroup : WORKGROUP

Computer
Model : OEM System Product Name
Serial Number : System Ser**********
Chassis : Desktop
Mainboard : ASUS P7P55D-E
Serial Number : 1087337********
BIOS : AMI (OEM) 1404 10/29/2010
Total Memory : 8GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz (4C 8T 3.08GHz/3.62GHz, 2.41GHz IMC, 4x 256kB L2, 8MB L3)
Socket/Slot : FC LGA1156

Chipset
Memory Controller : ASUS Core (Clarksfield/Lynnfield) DMI 2x 2.41GHz (4.82GHz)
Memory Controller : Intel Core Desktop (Lynnfield) UnCore 2x 2.41GHz (4.82GHz), 2x 4GB DIMM DDR3 1.34GHz 128-bit

Memory Module(s)
Memory Module : Kingston 9905471-011A00LF 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston 9905471-011A00LF 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Iiyama PL2409HD
(1920x1080, 29.8")
Video Adapter : NVIDIA GeForce GTS 450 (192SP SM5.0 1.57GHz, 1GB 3.61GHz, PCIe 2.00 x16)

Graphics Processor
OpenCL GP Processor : nVidia GeForce GTS 450 (192SP 4C 1.57GHz, 1GB)
Compute Shader Processor : NVIDIA GeForce GTS 450 (192SP 1.57GHz, 1GB 3.61GHz)

Storage Devices
Seagate ST31000526SV (1TB, SATA300/600, 3.5", 7200rpm) : 932GB (C:) (E:)
Seagate ST31000526SV (1TB, SATA600, 3.5", 7200rpm) : 932GB (F:) (G:)
Seagate ST2000DM001-1E6164 (2TB, USB2/SATA300/600, 3.5", 7200rpm) : 2TB (H:)
TSSTcorp DVD+/-RW TS-H653B (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS)
komplete (F:) : 199GB (NTFS) @ Seagate ST31000526SV (1TB, SATA600, 3.5", 7200rpm)
Seagate (H:) : 2TB (NTFS) @ Seagate ST2000DM001-1E6164 (2TB, USB2/SATA300/600, 3.5", 7200rpm)
System (C:) : 345GB (NTFS) @ Seagate ST31000526SV (1TB, SATA300/600, 3.5", 7200rpm)
Data (E:) : 586GB (NTFS) @ Seagate ST31000526SV (1TB, SATA300/600, 3.5", 7200rpm)
Audio (G:) : 732GB (NTFS) @ Seagate ST31000526SV (1TB, SATA600, 3.5", 7200rpm)
Optical Drive (D:) : N/A @ TSSTcorp DVD+/-RW TS-H653B (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : ASUS P55 LPC Interface Controller
Audio Device : ASUS P55/PM55/3400 High Definition Audio
Audio Device : ASUS GF116 High Definition Audio Controller
Audio Codec : nVidia 0015
Audio Codec : nVidia 0015
Audio Codec : nVidia 0015
Serial Port(s) : 1
Disk Controller : ASUS P55/PM55/3400 4 port SATA IDE Controller
Disk Controller : ASUS P55/PM55/3400 2 port SATA IDE Controller
Disk Controller : ASUS JMB36X PCIE-to-SATAII/IDE RAID Controller
Disk Controller : ASUS 88SE91A0 SATA-600 Controller
USB Controller 1 : ASUS P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : ASUS P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 3 : ASUS Renesas Electronics USB 3.0 Host Controller
FireWire/1394 Controller 1 : 22785 FW643 PCI Express1394b Controller (PHY/Link)
FireWire/1394 Controller 2 : ASUS VIA VT6308 1394 OHCI Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : D-Link DGE-528T Gigabit Ethernet Adapter (Ethernet, 100Mbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 5.9