[jeffro]

Originally Posted by Media Man

Today I updated Pro Tools Ultimate software at the Avid website, using a code purchased from a third party, and the Avid site seemed to update and my plan expires in 2020 instead of tomorrow.

But the iLok Manager does not show the updates (new 2020 expiration dates), for neither Pro Tools Ultimate (perpetual), or for the Avid Complete Plugin Bundle which includes Space, Smack, and a few other tasty items.

Did I miss a step in the upgrade process? I cannot find any hints on the iLok Manager site.

Any help would be appreciated as the expiration date shown is 2/15/19 and I am right in the middle of a mix.

Media Man

Originally Posted by Media Man

Thanks. But where is this "renew button". I don't see in in iLok Manager.

I see a button that says "Subscription License needs to be refreshed", but nothing happens when I click it. More like a warning, not a link.

Media Man

Looks like this was handled by support on 2/15. All good?