Quote:
Originally Posted by cboyer1951
sunburst79 thanks for helping out, you are so patient. I will use that as an example in the future when I want to help someone out.
It is difficult when someone comes on here with a problem and they are red lettering, capital lettering and screaming and calling Avid as bad as the previous support they were getting. Why help someone out who is like a 2 year old layng on their back kicking their heels on the carpet and screaming?!!! I don't get paid to do customer support and if I did and had this kind of adult on the phone I would hang up on them!
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It really amazing how someone that is not in this boat so to speak would think, of battling for days, with some very small issue and not be able to run your newly purchase PTS9 with NO! help from Avid would be patient. Dude put you in my shoes would you really be patient, or be better at it?..........I have receive NO! support I had to figure out what the cause is, and why I can't get my iLok key from the Avid site. Only to discover the web site is given me and or quoting me the wrong info, hence the fact I battled for days, without getting my PTS9 to run if I do not get my key
Quote:
Originally Posted by cboyer1951
Your remark about "kicking their heels on the carpet", I find this really funny how you could comment on another persons issues without knowing the facts. The just a few lines would agree with me on some points. 
I've seen that almost every one of these 'I can't....' situations are always because one thing is not understood or being done by the operator/user.
I do agree with andre67 in his suggestion to Avid technical writers to change the wording if it can say ... iLok register... where it just says '... serial number of qualifying hardware..'.
Again, good patience and it is good to show that the community is willing to help others, beginners, inexperienced users of the software, hardware.
Charles |
About not wanting to give support to a person like me, well I did not ask you for support did I?.........My post makes it clear here this is intended for Avid support, NOT users. If it was that you could offer support then why are you complaining about me not having the right amount of patients. How much patients should one have according to you?......2..3..5.....7....10 days?.............weeks? Please tell me?
This issue can't be sorted by a user, it is Up to Avid to get sorted, even the previous user checked with me to make sure I have followed the correct steps, and you still quote about stuff you seem to not understand clearly. Why did you not follow his nice way, however you come here with you snotty remarks and insults. If you of no help why would you want to post here?............do you have other motives maybe?
Your quote: Everyone of these???????........you do not know me from a bar of soap and yet you find it easy to insult me. This directly goes to your character dude, why is that the people that really have nothing to offer would reply on a post like this one????? Bizarre.........you have nothing to offer and yet you say allot.
If you read correctly and it looks like you understand by quote me and agreeing with me to some agree, would quote the operator/user, you clearly not getting the point, contradicting your self, by agreeing and blaming the user.......how bizarre....
Man......dude Good patients : what would be your good patients.....DAYS........or weeks?..........months?......please explain?
If you then this model of perfect patients then WHY do YOU!!!!! not show some with me here???????
Is this patients not both ways?????????
OR does this only apply on the person that posts here???
How did you help me?.........by complaining about my lack of patients??
What has this issue of mine got to do with
inexperienced users of the software, hardware.????
The focus is on PTS9 Activation, and a serious sequence of issues blocked me from getting a smooth Activation from the Avid site.
Days on activation???????......you can't be serious dude....how long should an activation take by your standards????.........quote me days or months or whatsoever..........How long should I have been patient???........an exceptable amount by your standards?