Hi
Start a support case as you have a avtive plan from here:
http://avid.force.com/pkb/articles/f...pport-services
You need a Case number anyway so best go there and start a case.
Avid will look at it and help you with this. No one here on the forum can do anything as we can't see into your ilok account or know what went wrong.
Best of Luck as please let is know what transpires and update us what happens.