Quote:
Originally Posted by Genao25
Hello i have Pro Tools12 Perpetual License and my updates and support plan expired i run it on my Imac it was repaired recently they upgrade my operating system to high sierra now my pro tools12.7.1 is not working properly. I Went to a Guitar Center and was sold a update and support plan renewal instead of a reinstatement. I tried to return it its been about a week and they keep telling me that they are waiting on guys to send them a r.a number. I was wondering if you can help with this r.a number thing so i can get the reinstatement instead of the renewal.
Thank you!
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Hi,
Apologies for the delay. Not sure why they'd need an RA number for your renewal plan since it has not been used yet. Have you told them that it has not yet been used? I believe the RA number is needed if the product or code has been used. Can you also fill up a form at
http://avid.force.com/Support/RegistrationCaseCreation then include all info including the code from GC. Then let us know the case number.
Thank you,
Tope