[Darryl Ramm]

You might have been better off posting this in a more appropriate forum section, this is not really a pro-mixing question, it probably belongs in the virtual instruments section. One of the mods might want to move it.

You are using this as a plugin correct? Not as a stand alone app feeding into Pro Tools?

A very common mistake people make is accidentally using a MIDI instead of an Instrument track. Check you have an instrument track.

Do you see the MIDI notes on that track?

If so then you can swap that guitar VI for MiniGrand (just the most generic/simple VI) and see if that produces sound.

Much beyond that, unless somebody here happens to know that plugin you might get better help from the vendor or their support forum.