[texasdave]

You gotta go hit that store up again. Get THE manager involved. Find out when he's there and go discuss it with him. You only bought the unit because the salesman told you that you'd be eligible for the PT10 upgrade. You would have never bought it had you thought otherwise, and relied on his expertise in making the decision. You assumed (possibly at the saleman's direction?) that registering the software would get you where you needed to be, so of course you registered it... State your case clearly and keep pushing on them to make it right... "Store Policy" is just that; if they value their own reputation and your business, they should be trying to do "SOMETHING to make it right and they can override their own "policy" if they so choose.


NOW, the CAVEAT EMPTOR:

Like it or not, we all have to do our homework, especially with "Free upgrades" and "Rebates" and anything to do with software. Sadly, taking the salesman at his word is generally not enough. Is this store an authorized Avid dealer?