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Old 12-28-2014, 02:51 PM
Bruce Paine Bruce Paine is offline
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Join Date: Apr 1998
Location: Carmel, CA
Posts: 2,820
Default Re: PT EX Crossgrade Or Upgrade to 11?

If you are able to login to your Avid account where the downloads would be in "Your Products", but are not able to download from your account:

Please see the following KB article which describes the problem and includes solutions:

I was working with another customer this weekend that was able to get into the Avid store, but unable to see a button to continue during the upgrade process. Changing from IE to Google Chrome worked for them.

But I would try a different web browser if you can to see if that works any better for you.
Bruce Paine
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