Error: "Unable to locate Digidesign hardware. Make sure your hardware is connected and turned on. Click "OK" when hardware is ready."
Hardware was originally working. Then came up with this error. We unistalled ProTools then reinstalled & problem was fixed. This happened again later, so we did the same thing & it fixed it again. Error happened again, we downloaded software updates which fixed the problem. But now the error has happened again! Have the latest update which hasn't fixed it.
When I unplug the Mbox USB connection from the computer then plug it back into the computer it says "Found new hardware" It tries installing it, but then comes up with "Windows was unable to install your Mbox. Windows could not find driver software for your device."
We've used the program fine, but now again suddenly it doesn't want to work.
If anyone has any ideas, help would be most appreciated.
Thanks!
Product Level 1: Pro Tools LE
Product Level 2: USB Interface LE
Product Level 3: Mbox (3rd Gen)
Software Level 1: Pro Tools
Software Level 2: Pro Tools LE
Software Version: Avid Mbox Drivers v1.0.19 for Windows (x86)
PC CPU Manufacturer: Dell
PC Model: Inspiron MXC061
RAM: 2.00 GB
Operating System: Windows Vista Home/Home Premium 32-bit (Service Pack 2)