Quote:
Originally Posted by hitsville
I'm using the trial so I'm a bit afraid of losing the license when deactivating & reactivating it (never tried this with a demo, I know it should work but you never know ....
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Felt a bit hesitant the very 1st time I did this myself – but, like everything else in life, it really is quite easy, once you know how!
To deactivate and reactivate a license in iLok License Manager, left-click (in the left-hand column) on the iLok that includes the HEAT license.
On the right-hand side of the page, under “Product Name”, left-click on the HEAT license. This will highlight it, giving it a blue background.
Right-click on the HEAT license. This opens a drop-down Menu. Left-click on the 4th option: “Deactivate”. This opens a new box, where you hit the OK button to “Confirm Deactivation”.
This moves the HEAT license from your iLok, to your iLok Cloud. You can still see HEAT: at the top of the page, under View>Available Licenses. (This step is not necessary – I only mention it to reassure you that your HEAT license will still be available).
In View>Available Licenses, left click on the HEAT license to highlight it, then drag it back onto your iLok in the left-hand column. This opens a new box, where you hit the OK button to confirm this action. Wait a bit – give it time to move back to your iLok.
Left-click (in the left-hand column) on your iLok with the HEAT license. This highlights the iLok. Right-click on this iLok, then left-click on the 1st option: “Synchronize”. Wait for the Spinning Ball to disappear – then you can Sign Out - via the drop-down arrow on the RHS of your iLok Account Name (light blue background).
I can’t guarantee this will fix your issue, but, I’m interested to know the result. Good luck!