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Old 03-16-2017, 10:45 PM
musicalcurtains musicalcurtains is offline
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Join Date: Mar 2017
Location: south pasadena
Posts: 3
Default iLok has PT12 perpetual license activated but Application Manager doesn't recognize

hello - i just bought PT 12 perpetual for my Macbook Pro running Sierra - it runs fine however Avid Application Manager says that my license is not activated. hardly perpetual if you can't even get the license to work in the first place..

using the Ilok manager I activated the license and it's been moved to my Ilok 3. Ilok Manager shows it but still not Avid App Manager. i've logged out and back in, cleared the cache, restarted etc but nothing helps.

i've contacted Avid Customer Care and they have not helped me. they say I need to pay for an Avid Support Care..

why should we have to pay extra just to get their license to work!

very disappointed in this product.
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