Start a new Case.
Login to your Avid Master Account
Under “My Support Center” click on “Access the Support Center (Portal)”
This takes you to:
https://na49.salesforce.com/500/o
Under “Select Case Record Type” click on the drop-down Menu and select “Audio”
In the 1st box, add a short description of your problem
In the 2nd box, select “Artist Suite – DAW”
In the 3rd box, select “Pro Tools” or “Pro Tools Ultimate” - or whichever choice applies to you
In the 4th box, select “Pro Tools | Software”
In the 5th box, select your Pro Tools version
Click on “Submit My Question”
You’ll be provided with a Case Number
“Post Reply” to this DUC Thread, include your new Case Number
You can do this now, if you like - it's a 24/7 service!