[Harry_Spider]

I'm having the same issue. My iLok is fine, licenses for 9 and 10 are active, according to the people at iLok.com (they sent me an email and asked... more in a moment)

I had PT8. I bought PT9 but hadn't installed. When I registered my Eleven Rack, it gave me access code for upgrade to PT10, but that requires an iLok (which I didn't need for 8). So I used the one from my PT9 box... but PT10 wouldn't recognize the 11R. Called, waited 45 minutes on phone. Tech logs onto my PC, removed Internet Explorer 9 and that solves the problem... now PT-10 works, great! except over at the iLok.com site, no iLok is recognized; the site says "activeX component which talks to the iLok was not initialized..." so I ask THEM what to do, they advise using a "compatible browser like FireFox 3.6" (wtf? FFox is on about version 16 now, isn't it?... ) and hit UPDATE so they can check my licenses...

So I re-installed IE9, push all the ActiveX buttons in the OPTIONS, and presto! now the iLOK web page sees my iLok, updates the thing, they send me an email confirming my license for 10.

So I go back to PT10, fire it up ... and the dam thing says "missing iLok authorization"...

I've spent HOURS on the phone, mostly on hold waiting... I've installed, rebooted, reinstalled drivers, rebooted, over and over and over and over...

I removed IE9, but that didn't fix the problem... so after 3 frustrating days, I'm dead in the water...

The computer can see the iLok, I can find it 2 ways. According to iLok.com, the license is fine. AND IT EVEN WORKED, I GOT PT10 RUNNING A COUPLE TIMES, before I went to iLok.com to verify my licenses (now I wish I hadn't done that).

Removing IE9 made it work. I put IE9 back on the system (because iLok needed it), and now PT10 will not see the iLok... removing IE9 does not improve the situation. Any ideas appreciated. Thanks!