[Darryl Ramm]

Hi welcome to DUC

[edited to fix typos/clarity]

What do you mean the "outputs are fine"? Do you mean the Eleven Rack playing back guitar or do you mean able to play prerecorded audio from within Pro Tools? Can you open a session, create a new stereo audio track, drag and drop a know good MP3 or similar file on that track. Click play. Does that play out the main outputs of the Eleven Rack OK?

What are you trying to record? Mic? Guitar? What guitar and pickups (esp. want to know if they are powered high-gain pickups)? What mic?

Do you know how to use an Eleven Rack standalone? Can you get a guitar to output through the rig while using it standalone? If you are new to that get the Eleven Rack fully working stand alone before trying to use Pro Tools, especially pay attention to that the rig input is setup to Guitar In.

How are you determining you do not have a signal? Not hearing anything? Not seeing meters move? Both? If you are trying to record the dry guitar signal/guitar input it will be very low level with most electric guitars, you have to zoom in to see it or insert an amp plugin inside Pro Tools. If you already know how to use the Eleven Rack stand alone start by recording the wet rig-outputs to a stereo audio track.

What computer and OS version are you running? What version of the Eleven Rack driver did you install.

After starting up Pro Tools hold down the 'N' key and keep it held down until the playback engine dialog box appears and then make sure the Eleven Rack is selected.

Make sure you are recording to an audio, not an instrument track (it has to be an audio track, a very common mistake)