Quote:
Originally Posted by jhkillam
I think I've figured out what my issue is, but I still cannot resolve it. In ILM, it says my Release Limit is "Versions released on or before 12/27/19" which happens to be my renewal date for Perpetual License last year. According to my Avid account, I am current through 12/27/20.
I submitted a support ticket, but for some reason did not get any email confirmation upon submitting, and it's not in spam. Case number 03976563.
EDIT: Have tried deactivating/reactivating in ILM, Synchronizing the iLok, Refreshing Subscriptions in ILM... no luck.
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Hi,
There seems to be an issue with the license itself as it's appearing to have an expiration date of 12/27/19 on iLok. The team is already fixing this. a temporary license has been deposited for you to use while this is getting fixed.
You can activate this through your iLok license manager.
Thank you,
Tope