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Old 03-20-2003, 05:09 PM
BradLyons BradLyons is offline
Join Date: Jun 2001
Location: Atlanta, GA
Posts: 2,985
Default Re: Digi Customer Service

Mark, one thing I've learned at Sweetwater is that Digidesign is #1 when it comes to supporting and taking care of their clients. I once had a client that took delivery of his new ProToolsMIX3 system with a Control24 about 5pm or so on a Thursday night.... the Control24 had a problem that somehow we missed in our installation, setup, and testing. Digidesign sent him a brand new one OVERNIGHT at their expense late in the day! We were both blown away. I would have sent him the replacment myself, but we were out of stock.... They are one of the few companies that really "get it".
Thank you, Brad Lyons
GC PRO- Pro Accounts Manager
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