I am trying to install Pro Tools 8 on my new 64-bit Windows 8.1 laptop. It recognizes my M-box and gets a good ways into the install and then bombs with the error: Microsoft Visual C++ Redistributable Installer returned an error: Error 3010.
Please help!
I enclose a load of hopefully relevant Sandra information after the double line below:
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SiSoftware Sandra
General Information
Windows System : Microsoft Windows 8.1 Home 6.03.9600
Platform Compliance : x64
Full Name : Windows 8.1 6.3.9600
Kernel Type : Multiprocessor Free
BackOffice Components : No
Small Business Components : No
Terminal Services Components : No
Compute Cluster Components : No
Product ID : 00179-60969************
Product Key : QH83N-PC62G-PW***************
Registered Owner :
[email protected]
Microsoft Software Licensing Tables (MSDM/SLIC)
Version : 0.01
Expected Windows Version : 6.03
Product Key : QH83N-PC62G-PW***************
Activation Status
Name : Windows(R), Core edition
Type : Windows(R) Operating System, OEM_DM channel
Activation Required : No
Data Execution Prevention (DEP)
Supported by CPU : Yes
Applications Protected : Yes
Drivers Protected : Yes
Virtual Machines and Runtime Engines
.NET Framework : 4.5.51641
.NET Framework : 3.5.30729 (SP1)
.NET Framework : 3.0.30729 (SP2)
Windows Communication Foundation : 3.0.4506
Windows Presentation Foundation : 3.0.6920
Windows Workflow Foundation : 3.0.4203 (SP2)
.NET Framework : 2.0.50727 (SP2)
Default Key Applications
Web Browser : Internet Explorer 11.00.9600.16518
Address Book : Address Book 6.03.9600.16384
Anti-Virus : Webroot SecureAnywhere
Anti-Spyware : Webroot SecureAnywhere
Session Settings
Host Name : DELL-LAPTOP
User : Peyton Todd
Time Since Start-Up : 60 day(s), 3 hour(s), 55 minute(s), 1 second(s)
OS Properties
Debug Version : No
Security Present : No
Remote Terminal Session : No
Boot Features
Boot Type : Normal
Automatic Update
Active Service : Yes
Status : Automatic
Scheduled Day : Every Day
Scheduled Time : 3:00:00 AM
Installed Windows Updates
Update for Windows 8.1 for x64-based Systems (KB2884846) : Critical Updates, Windows 8.1 (9.62MB - 9.62MB)
Security Update for Windows 8.1 for x64-based Systems (KB2892074) : Critical, Security Updates, Windows 8.1 (505.68kB - 505.68kB)
Update for Windows 8.1 for x64-based Systems (KB2909569) : Updates, Windows 8.1 (510.18kB - 510.18kB)
Update for Microsoft Camera Codec Pack for Windows 8.1 for x64-based Systems (KB2899189) : Updates, Windows 8.1 (13.87MB)
Update for Windows 8.1 for x64-based Systems (KB2917993) : Updates, Windows 8.1 (367.82kB - 367.82kB)
Security Update for Windows 8.1 for x64-based Systems (KB2909210) : Critical, Security Updates, Windows 8.1 (454.38kB - 454.38kB)
Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2898868) : Important, Security Updates, Windows 8.1 (9.91MB - 9.91MB)
Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2901125) : Important, Security Updates, Windows 8.1 (3.3MB - 3.3MB)
Security Update for Microsoft .NET Framework 4.5.1 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2898871) : Important, Security Updates, Windows 8.1 (35.26MB - 35.26MB)
Update for Windows 8.1 for x64-based Systems (KB2919907) : Updates, Windows 8.1 (60kB - 60kB)
Update for Windows 8.1 for x64-based Systems (KB2913760) : Critical Updates, Windows 8.1 (1.09MB - 1.09MB)
Security Update for Windows 8.1 for x64-based Systems (KB2929961) : Critical, Security Updates, Windows 8.1 (445.21kB - 445.21kB)
Security Update for Windows 8.1 for x64-based Systems (KB2930275) : Important, Security Updates, Windows 8.1 (1.9MB - 1.9MB)
Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2925418) : Critical, Security Updates, Windows 8.1 (34MB - 34MB)
Security Update for Windows 8.1 for x64-based Systems (KB2922229) : Important, Security Updates, Windows 8.1 (1.53MB - 1.53MB)
Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2936068) : Critical, Security Updates, Windows 8.1 (15MB - 15MB)
Security Update for Windows 8.1 for x64-based Systems (KB2962140) : Security Updates, Windows 8.1 (2.25MB - 2.25MB)
Update for Windows 8.1 for x64-based Systems (KB2965065) : Critical Updates, Windows 8.1 (400.89kB - 400.89kB)
Security Update for Windows 8.1 for x64-based Systems (KB2926765) : Important, Security Updates, Windows 8.1 (13.09MB - 13.09MB)
Security Update for Microsoft .NET Framework 3.5 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2931358) : Important, Security Updates, Windows 8.1 (322kB - 322kB)
Security Update for Microsoft .NET Framework 4.5.1 on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2931366) : Important, Security Updates, Windows 8.1 (583.75kB - 583.75kB)
Update for .NET Native on Windows 8.1 and Windows Server 2012 R2 for x64-based Systems (KB2954879) : Updates, Windows 8.1 (104.52kB - 104.52kB)
Update for Windows 8.1 for x64-based Systems (KB2939153) : Update Rollups, Windows 8.1 (4.68MB - 4.68MB)
Update for Windows 8.1 for x64-based Systems (KB2950153) : Updates, Windows 8.1 (213kB - 213kB)
Update for Windows 8.1 for x64-based Systems (KB2956575) : Critical Updates, Windows 8.1 (12.74MB - 12.74MB)
Update for Windows 8.1 for x64-based Systems (KB2958262) : Updates, Windows 8.1 (2MB - 2MB)
Update for Windows 8.1 for x64-based Systems (KB2969339) : Critical Updates, Windows 8.1 (10.09MB - 10.09MB)
Security Update for Windows 8.1 for x64-based Systems (KB2920189) : Security Updates, Windows 8.1 (31.25kB - 31.25kB)
Security Update for Windows 8.1 for x64-based Systems (KB2964736) : Critical, Security Updates, Windows 8.1 (925.27kB - 925.27kB)
Update for Windows 8.1 for x64-based Systems (KB2965142) : Critical Updates, Windows 8.1 (5MB - 5MB)
Update for Windows 8.1 for x64-based Systems (KB2969817) : Critical Updates, Windows 8.1 (172.32kB - 172.32kB)
Security Update for Windows 8.1 for x64-based Systems (KB2957189) : Important, Security Updates, Windows 8.1 (1.15MB - 1.15MB)
Update for Windows 8.1 for x64-based Systems (KB2965699) : Critical Updates, Windows 8.1 (1.92MB - 1.92MB)
Update for Windows 8.1 for x64-based Systems (KB2966804) : Updates, Windows 8.1 (159.77kB - 159.77kB)
Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2957689) : Critical, Security Updates, Windows 8.1 (35.79MB - 35.79MB)
Update for Windows 8.1 for x64-based Systems (KB2955164) : Critical Updates, Windows 8.1 (97.31MB - 97.34MB)
Security Update for Windows 8.1 for x64-based Systems (KB2964718) : Critical, Security Updates, Windows 8.1 (1.59MB - 1.59MB)
Security Update for Windows 8.1 for x64-based Systems (KB2939576) : Important, Security Updates, Windows 8.1 (1MB - 1MB)
Security Update for Internet Explorer Flash Player for Windows 8.1 for x64-based Systems (KB2966072) : Security Updates, Windows 8.1 (10.5MB)
Security Update for Windows 8.1 for x64-based Systems (KB2965788) : Important, Security Updates, Windows 8.1 (1.29MB - 1.29MB)
Available Windows Updates
Update for Windows 8.1 for x64-based Systems (KB2962409) : Updates, Windows 8.1 (49.68MB - 49.68MB)
Windows 8.1 Update for x64-based Systems (KB2919355) : Critical, Security Updates, Windows 8.1 (890.18MB - 890.18MB)
Regional Settings
User Default Locale : 1033
Country : United States
Language : English (United States)
Currency : USD
Time Zone : Eastern Daylight Time
ANSI Code Page : 1252
OEM Code Page : 437
Operating System Folders
Windows Folder : C:\WINDOWS
System Folder : C:\WINDOWS\system32
Application Data Path : C:\Users\Peyton\Desktop
Programs Path : C:\Program Files
Temporary Folder : C:\Users\Peyton\AppData\Local\Temp
Performance Enhancing Tips
Tip 1300 : Enter your company name or 'Home' instead of 'Unknown'.
Tip 1310 : Licensing table found. OEM Windows can be activated off-line.
Warning 1316 : This copy of Windows contains Activation Technology. Back up your activation.
Tip 1327 : Java Runtime Engine not installed. Install it to run the current Java applications.
Warning 1321 : Critical updates are available! Update as soon as possible.
Tip 2 : Double-click tip or press Enter while a tip is selected for more information about the tip.