Re: Avid Support ExpertPlus contract.....wheres the support?...
Today I got the answer. No word about the session investigation. They said my old rusty Unitor 8 of Emagic is an unsupported piece and seems like the main culprit. BTW: Unitor8 works with Logic, Audio MIDI Setup and Pro Tools. With Logic and Audio MIDI Setup it works all the time. In Pro Tools there are a few sessions that don't get MIDI input although the setup is the same as with all other sessions.
Like I said yesterday, it seems to me they try to get rid of you the easiest way. Can you call that customer care? Does that encourage you to buy a new upgrade and support plan?
Best
Mark
__________________
Mac Pro 2010 3.66 GHz six Cores, HD Native, 192 I/O, Avid Dock, Artist Mix and Pro Tools Ultimate
Mac mini 2018 i5 64 GB RAM, RME Fireface, Pro Tools 2021, Euphonix MC Control
MacBook Air 2020 (M1) 16 GB RAM, 1 TB SSD, Zoom U-44 and Pro Tools Ultimate
|