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Old 04-29-2020, 05:32 PM
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Default Re: Subscription Billing Error

Quote:
Originally Posted by Elogical4now View Post
I have a perpetual Pro Tools license. I upgraded from PT Standard to PT Ultimate last year. I only use PT Ultimate. Last week my credit card was automatically charged to renew the PT Standard yearly subscription.

I opened a case with support a few days ago. Today I received an email from Avid Online store stating they will not refund the purchase.

Again, I upgraded from Standard to Ultimate last year. My PT Ultimate yearly subscription ($399.99) is not due until June 2020.

Anyone, have an Idea of how to resolve this?
I've already escalated this to the Webstore Team. They'll be in touch with you soon through Email. The Standard Pro Tools will be cancelled and refunded.

Thank you,
Tope
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