[Inglesworth]

I'm also on this train. I have a perpetual license which the updates/support had expired for, and I took the opportunity to purchase the update/support reinstatement on 12/31, as I received an email stating they wouldn't be selling them anymore after this. I have nothing new in my account under My Products. When I click on my Pro Tools Ultimate tab, it still shows as expired and the download link is still for the latest version from before the plan originally expired. I opened a support case a week ago and still haven't heard anything back, though I did get an email survey asking me to rate how the support case went...